1. Delivery Policy
1.1. Delivery in Turkey:
Onair is responsible for the product delivery to it's consumers. Our products are sealed with our official seal if it's broken please notify the cargo company and make sure that the cargo official keeps a record of the damage. Please don't accept any broken seal cargo. And if there is any damage to the product or in the product's box also please make sure that the cargo official keeps a record of the damage. In this case, we will resend a new product for you. If the cargo official leaves the delivery area, unfortunately, we will not be held accountable.
1.2. Delivery to Rest Of The World:
Shipment date, estimated delivery date, couriers and shipping price are displayed on the checkout page. If you select a courier with a shipping price calculated, the shipping price will be added to the invoice. After completing the payment, we will start working on the shipping arrangements of your order. All required documents to track the shipment will be delivered to your email.
The customer is responsible for any customs, duties fees, or tariffs in accordance with your state or country's specific requirements.
2. Refund Policy:
ONAIR aims at giving the best service to it's customers. If the customer is not satisfied with the service rendered or the quality of the product and experiences any problem with the order, we fastly evaluated the problem and resolve it in the shortest time possible
If you want to return the purchased product, it should be in the company's original box and packaging, it should contain copies of all invoices, a written statement stating the return of the product. and the duration should be within 14 working days. If the above-mentioned criteria aren't met, unfortunately, we will not be held accountable.
If the products you want to return are defective, the shipping fee is paid by our company. In other cases, the shipping fee is yours.
2.1. Instructions For Returning Defective Products:
Login to your account and go to the Returns page. You will need to complete all fields and submit.
Wait for a return authorization number (RMA#) from us. We may require additional information from you. We will review your email and send you the RMA# along with instructions.
Once you have followed the return instructions we will require you to ship the product back to us inside a separate box and be sure to write your RMA# on the outside of the box. We will not accept any return that doesn't have the RMA# number.
We will let you know when we receive the returned package.
Visit us our online shop for new products, spare parts and also refurbished devices.
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